Functional Area	Functional Details
Enquiry	Short form captures name, address, contact details, SC Courier Recruitment Team (CRT) makes pre-qualification call and proceeds or rejects Proceed: Email & text link to courier to full application form (3 days to complete, failure results in auto decline) Moves to application stage
Enrolment/Application	Couriers completes online application form Vehicle registration look up, returns vehicle details Complete online inspection and submit photos for 3 month vehicle inspection 1 form captures all documents/images required Form can be saved mid-way through CRT responsible for chasing couriers to complete Auto text/emails also sent to couriers at 1 day and 2 days If not complete within 3 days then application auto declined Once complete moves to pre-check stage Record date and time of submission
Pre-check	CRT complete visual check of documents to confirm picture quality & compliance. Once confirmation of passport is checked application moves on to the auto check stage
Auto Check	Totally automatic, no-one touches this stage Checks completed via third parties in the following order: Duplicate NI Insurance DL (may offer top up considering this & Insurance details) Credit check MOT Bank Account Check Failures fall into compliance stage Success move to fleet stage
Compliance	Any failed checks from auto to be dealt with CRT to resolve Either rejected or corrected and auto checks continue
Fleet	Courier Compliance Team (CCT) complete final check. Any issues with profile/documentation the application is rejected and moved back to the compliance stage. CRT contact applicant to resolve Proceed to meeting stage
On Circuit	Final document check CRT issue call sign V4 app enabled Auto Email to courier to download Courier App (V4) link to 'how to' guide for V4 in welcome email Courier completes training, any attributes added by Courier Compliance Courier is on circuit - all details synced to CityTrak Ops Email to courier and Service Centre to confirm details